- What are the 4 main ways to implement appreciation?
- During epay, Reading Disclosure, Calendar, Closing
- Opening, Epay, Disclosures, Pay History
- Call open, pay history, card term, communication
- Epay, Calendar, card term, closing
- What is Human Touch?
- Kyle's Idea of dark humor
- Customer Rapport
- Talking to CM about your feelings
- Not sounding robotic
- When should you relate to the CM?
- Sometimes
- When you feel like it
- Barely!
- Always
- What should a summary include?
- Information given, actions made to account, account details
- Epay information and payment details
- Late fee waiver and epay
- Wrapping up disclosures
- When should you ask the Exceeding Expectations Question?
- Anytime except a Transfer
- On every non escalated call
- When you feel the cm is happy
- When you are happy
Quiz work
- Направљено 14/11/2022
- Објављен 15/11/2022
- Измијењена 14/11/2022
- Тешкоћа Лако
- Питања 5
- Тема Компанија
Имате могућност избора између 3 врсте дизајна:
- Наранџасте
- Плава
- Light
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